Shipping policy

Shipping Policy

Last Updated: 14 July 2026

Thank you for shopping with NOSP. We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy before placing an order.

Order Processing

Orders are processed Monday to Friday, excluding Australian public holidays.
Most orders are processed within 1–3 business days after payment has been received.
During busy periods, promotional events, or holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email containing tracking information (where available).

Shipping Locations

We currently ship to Australia. We may also offer international shipping to selected countries, subject to availability and shipping restrictions.

If we are unable to ship to your location, we will notify you and provide a full refund if payment has already been made.

Delivery Timeframes

Estimated delivery times begin once your order has been dispatched.

Australia: Approximately 5–15 business days
International: Approximately 7–25 business days

These timeframes are estimates only and may vary due to factors outside our control, including:

Carrier delays
Customs inspections
Severe weather
Public holidays
Remote delivery locations

We cannot guarantee delivery by a specific date unless expressly agreed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the items ordered.

Where free shipping is offered, any applicable conditions will be clearly stated on our website.

Tracking

Where available, tracking details will be emailed to you once your order has been shipped.

Please allow up to 48 hours for tracking information to become active after receiving your dispatch confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

If an incorrect address is provided, please contact us immediately. We will do our best to update your order before dispatch; however, we cannot guarantee changes once processing has begun.

Additional shipping fees may apply if an order must be resent due to an incorrect address supplied by the customer.

Lost, Delayed or Damaged Parcels

If your parcel is significantly delayed, appears lost, or arrives damaged, please contact us at contact@chelot.com as soon as possible.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution where required.

Customs and Import Charges

For international orders, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable legislation.

If your goods arrive damaged, are faulty, or do not match their description, you may be entitled to a repair, replacement, refund, or other remedy under the Australian Consumer Law.